Contact Customer Service For immediate assistance, please look at the detailed topic descriptions below. SHOPPING Search Your shopping cart Purchases and downloads Checkout Your first order YOUR ACCOUNT Signing in Addresses Shipping Payment OUR POLICIES Safe shopping guarantee Privacy and security Warranty GIFT CERTIFICATES PARTNERSHIP SUPPORT

Product Search To locate the product you need, browse our catalog or search for the items using Search Wizard. All search functions are safe. We worked on our content to make sure it is well presented, informative, and easy to search. Keyword search forms are located on top of every e-store page. Adding Items to Your Shopping Cart For every catalogue item, there is an "Order Now" button on this item product information page. This button adds the item to your shopping cart. You can put as many items as you want in your shopping cart. Putting something in your shopping cart does not commit you to buying it. After you put something in your cart, you can choose to place the order immediately and use the cart top navigation bar or continue shopping via "Continue Shopping" link to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site. Purchases and downloads How do I purchase the software? While some of our software titles exist on CDs and once purchased they come to you by mail as boxed items, some other titles come in the form of online downloads - and after you forward your payment, you simply download the product from our site through a special secure system, in which case you will be given an activation key, and will have to register your copy to start use it. Is this piece of software compatible with the system software I am currently using? Please look at the specifications in product view info - if you do not find the name of your device in the list, please test the demo version. If you still have questions or problems after you have downloaded your copy, please write to us at info@lingvosoft.com. I cannot locate the translator I need on your site. Please write us about your preferences to info@lingvosoft.com and we will recommend a product which will meet your needs. I have already bought the product, but I have lost my registration keys, what should I do? Look at your account information where you will find the registration keys for all purchased programs or write to us, and we will consider your case individually - we may either send you new keys or give you a discount. I have already bought your product, and now I see that upgraded version is available for it. I would like to buy at discounted price. Please write us at info@lingvosoft.com and we will give you a discount. Do your "Download a Trial" versions have any limitations? Normally, the "Download a Trial" versions are fully functional at about 10% of the database value, but there are variations, depending on the product. For more information, please click here. What if I can't pay by credit card? Please write us at info@lingvosoft.com and we will discuss other possible payment options with you. I would like to buy this software, but it's too expensive for me. Please write us at info@lingvosoft.com and we will see if the software you need may qualify for a special discount. Why is my registration key not working? The registration key is a special number which is issued to you so that you can register your newly bought software and start using its full version. You do need to register your software product in order for it to have all its features activated. If you are unable to use your registration code, consider the following: It is possible that you have entered the registration key incorrectly If you bought several software products, be sure that you have entered the corresponding key The registration key must be entered entirely in capital letters. Please make sure this has been done. Certain characters may have been confused with others (for example, 0 instead of the letter O) If you have requested the registration key using the software ID, make sure the ID was entered correctly How do I register my "Download a Trial" copy? To register your "Download a Trial" copy, you will need to complete an online registration procedure. To follow it step-by-step please click here for detailed instructions. Or you may use the special Register link found in most LingvoSoft and ECTACO applications. Also we have designed a special page that lets you easily register software. To go there, click here. I am not able to view Chinese symbols, there are only squares in their place. Do I need to install a Chinese font? Where can I get it from? Please download the font file from http://www.ectaco.com/user/download/SIMSUN_2_90.TTC. Then, copy the downloaded SIMSUN_2_90.TTC file to your Mobile device/Windows/Fonts folder, and reset (soft) you PDA and enjoy using your dictionary. How to uninstall the Language Support software? It keeps saying "Can not delete. File in use". Please, try to delete unnecessary files manually, using your File Explorer. Go to the 'Windows' folder and 'Cut' the file named 'check386.exe'. Then, go to the 'Temp' (or any other) folder and 'Paste' the file there. Soft reset your PDA. Go to the 'Temp' folder and delete the check386.exe file. Now, you can go into 'Program Files' and delete the corresponding folder 'Ectaco Language Support'. Proceed to Checkout The checkout area is secure. This is where you actually purchase the items you had put into your Shopping Cart. The Billing & Shipping Information page and all checkout pages thereafter are set to the secure mode. Shipping & handling is not required for downloadable orders. Take a moment to review the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "Remove" link, located next to the "Amount". The item will be removed from your current "Shopping Cart" list. When you're ready to place an order for everything in the "Shopping Cart", click the "Checkout now!" button. You will be taken to the first page of the order form. Placing Your First Order Placing an order at LingvoSoft.com is easy. There is no need to create an account before you are ready to place your first order online. You can easily place and monitor all your orders by creating an account, which will let you view the detailed order history. As an online store, we use advanced electronic commerce solutions, to make your online shopping experiences safe and enjoyable. We use THAWTE system providing SSL (Secure Sockets Layer) for secure online transactions and VeriSign, for security and payment services.

Signing In If you are a new customer, enter your e-mail address and password, confirm the password, and then click the "Submit" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we would be able send information regarding your subsequent orders.) If you already have an account, enter your e-mail address and password in the form below, and then click the "Submit" button. You can register here Registering an Account You need an account to view your order status and history, to get registration keys and to download full versions of purchased software, to subscribe and unsubscribe to our news and press-releases. If you have lost your password and would like to retrieve it, we can help you get it by e-mail. All you need to do is follow this link. Your Account and Mail Preferences Once you get a LingvoSoft account, it will be automatically preset so that you receive news on our product releases, services and events. In addition, it will automatically indicate that you would like to be notified of our special offers and product promotions. If you do not wish to receive these materials, please choose appropriate options. To change your notification preference, simply uncheck the box next to the line that says "Send LingvoSoft news". Shipping Address It may be the same as or different from your billing address, specifying where you want your items delivered. Note that you must fill out all required fields on your order form. If you wish to have your order shipped to an address other than your billing address, the shipping address must be verified. Our sales representatives will contact you and confirm the time and address for your order delivery. Please note that LingvoSoft orders have no signature release and therefore can't be left at the address without an authorized person signing the merchandise receipt. For fraud prevention purposes you should inform your credit card issuer (phone numbers located on the back of your card or on your monthly statement) that you would like to add an authorized alternative shipping address to your account. The information will remain on their file for your future orders. Changing your Account Details If you are a registered user, and your e-mail/address has changed, here's how to update your information. Click on "Your account" at the top of our Home page. Sign in if you haven't already done so. Scroll to the bottom of the page and select "Account settings". On "Account Settings" page, select the appropriate link (name, address or e-mail) and make the necessary changes. Click "Update profile". For security reasons, you will be asked for your password before you can change any information. Billing Address We must have your correct billing address to verify it with your card company. This should be the address they send your monthly statement to. If any information you provide is incorrect, it will delay your order and additional processing charges may apply. We will contact you via email if there are any problems. Please understand that this is a credit card processing regulation, designed to insure online security and required by all credit card issuers. Fill in your billing address in this form. Note that you must fill out all required fields. We require correct billing address information for credit card verification only. No mail will ever be sent to the billing address. Providing your billing address will help protect your credit card from fraudulent use. Select a Shipping Method Picking a shipping method should depend on how quickly you need your merchandise delivered. We will estimate shipment and delivery dates on the order form and in the order confirmation e-mail which you will receive after placing an order. Select a Payment Method We accept American Express, MasterCard/Euro Card, Discover and Visa. If you're paying with a credit/debit card, enter the card number leaving out spaces and dashes. If you're buying downloadable software, we'll debit your account and provide you with the registration key for the software download. Review your Order When you have entered all the necessary information, click the "Here" button at the bottom of the page. You order summary will be displayed and the order will be confirmed by an e-mail message to the address you've specified.

Safe Shopping! When you shop at LingvoSoft.com, your shopping is risk-free. We guarantee it. Our secure server software uses state-of-the-art commercial security features. All of your personal and financial information including credit card number, name and address are protected by the Secure Socket Layer (SSL) protocol. This protocol encrypts your information and converts it into bits of code that are securely transmitted over the Internet. We only collect the information we need to provide the service you've requested. We never share, trade or sell e-mail addresses to anyone. Your name, address, phone number, e-mail and credit card information are necessary for processing your order. Enjoy shopping with us! Privacy and Security Shopping at LingvoSoft.com is safe. Our secure server software uses state-of-the-art commercial security measures. All of your personal and financial information is protected by Secure Socket Layer (SSL) protocol. This protocol encrypts your information and converts it into bits of code that are securely transmitted over the Internet. The encryption ensures that your credit card number and personal information are never sent over the Internet unencrypted. Once it is encrypted, no one except the credit card authorization companies can gain access to it. Moreover, your personal information, such as your address, e-mail and billing information are stored in a secure server within the data center. Only those with proper authorization can view this data. We guarantee it. Per-session cookies do not extract any information from your computer and we are not tracking any demographic information regarding our customers with the exception of what they are willing to provide. To provide additional security for credit card transactions, no charges will be made to your account until we obtain order confirmation from you. Terms and Conditions We have created this site for your convenience and hope you enjoy shopping with us. Please be sure to read the small print and get familiar with Terms and Conditions of using this site. For Terms and Conditions, please click here. Warranty Ectaco warrants to the end user that the products sold on LingvoSoft.com will be free of defects in material and craftsmanship for a period of ONE YEAR from the date of original retail purchase, as evidenced by the sales receipt. If any defect occurs, the user must return the product either to the dealer or directly to one of Ectaco offices. Ectaco will, at its discretion, repair or replace the product at no extra charge. To see full text, please click here.

LingvoSoft is pleased to host the electronic gift certificates program. Gift certificates make nice gifts, and give you freedom to choose the product you really want to buy. Gift certificates come in a variety of nominations. Make an easy online purchase - buy a gift certificate or use one to pay for your purchase.

Make money by becoming our Partner! You can choose to put a link to LingvoSoft site or get our special dealer's materials. Make money every time a customer buys something from us whenever he comes to us from your site. We have several programs designed for different dealer profiles. To get detailed information on our dealer programs, please click here. We are also looking for partners - companies or individuals who might have interesting software applications which we could sell on our site. Please be advised that we will only review the applications which are relevant to language learning, dictionary, linguistics, or language localization software tools. To obtain more information on this program, please contact us at info@lingvosoft.com

Are you having problems using our product? In this section you can find various FAQ's, manuals, and troubleshooting info. If your question is still left unanswered, contact our support service.

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