Messages posted by: green

You may only translate verbally preloaded phrases. If You need to translate something different, You will have to use Text Translation feature where You need actually to type the phrase or word.

The battery for iTravl is normally lasts at least 3-4 days. If battery discharges for as quick as 3 hours, please contact ECTACO tech Support imeediately - phil@ectaco.com

You may try to use Adobe Digital Editions Software to copy mobi books to Jetbook.
However, it's better to use pdf or epub books.

ECTACO released new version for Jetbook-Lite - 0.16e.
It will be available shortly at www.jetbook.net/upgrade.php

It might be a Firmware issue.

Please, visit ECTACO web-site to reinstall Software.

http://www.jetbook.net/upgrade.php

Best Regards,

Phil - technical support

Ectaco INC

Please, send the unit to:

ECTACO Inc,

31-21, 31st Street, Long Island City, NY, 11106, USA,

Please, have a copy of the invoice attached and description of the technical problem as well.

Please, put code on the top of the box: “PVC--WARRANTY”.

We will replace the unit as soon as possible and send You another one.

Best Regards,

Phil - technical support

Ectaco INC

You may read DRM ePub files from www.ereader.com and www.fictionwise.com on Jetbook-Lite 0.15d

Best Regards,

Phil - technical support

Ectaco INC

Yes, You will have to reinstall Firmware.

Best Regards,

Phil - technical support

Ectaco INC

PDF format is the only kind of files that support Asian languages on Jetbook.

Best Regards,

Phil - technical support

Ectaco INC,

ECTACO provides all Customers regardless whether they purchased item directly from ECTACO or through the third party with the best Service:

1) If You have any questions, comments, issues, problems etc and You WANT TO RESOLVE them, please contact ECTACO Customer Support directly:

- over the toll-free phone line 1-800-784-8444;
- over the general phone line 1-718-728-6110;
- over the Customer Support phone line 1-718-728-3605;
- by email phil@ectaco.com;

ECTACO Customer Support proceeds all inquiries made over the phone immediately and inquires made by email within 4-8 business hours.

2) If You are not satisfied with quality of Customer Support, please contact ECTACO Management:

- over the general phone line 1-718-728-6110 and ask for Mr. James Barry – Sales Manager;
- by fax 1-718-728-4023; ATTN: Mr. James Barry;
- by email Wecare@ectaco.com; ATTN: Mr. James Barry;

3) If You have any questi

That means GPS is not available on Your device.

You have to contact ECTACO Sales Department to order GPS pack – SD-card with maps and GPS receiver.

Best Regards,

Phil - technical support

Ectaco INC,

Phone: (718

You are welcome.

Best Regards,

Phil - technical support

Ectaco INC,

Remove the battery and put it back in a while.

Then press RESET and turn it on while the unit is plugged in.

Please, contact ECTACO Tech Support if it doesn’t help.

Best Regards,

Phil - technical support

Ectaco INC

Please, update Your Jetbook to the latest version 0.15:

http://jetbook.net/upgrade.php

Best Regards,

Phil - technical support

Ectaco INC

ECTACO provides all Customers regardless whether they purchased item directly from ECTACO or through the third party with the best Service:

1) If You have any questions, comments, issues, problems etc and You WANT TO RESOLVE them, please contact ECTACO Customer Support directly:

- over the toll-free phone line 1-800-784-8444;
- over the general phone line 1-718-728-6110;
- over the Customer Support phone line 1-718-728-3605;
- by email phil@ectaco.com;

ECTACO Customer Support proceeds all inquiries made over the phone immediately and inquires made by email within 4-8 business hours.

2) If You are not satisfied with quality of Customer Support, please contact ECTACO Management:

- over the general phone line 1-718-728-6110 and ask for Mr. James Barry – Sales Manager;
- by fax 1-718-728-4023; ATTN: Mr. James Barry;
- by email Wecare@ectaco.com; ATTN: Mr. James Barry;

3) If You have any questio