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lls
Messages: 2
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 07/09/2009 19:24:59 Subject:
PDF files will not open
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I have transferred several PDF files to my new Jetbook and when I try to open them to read I get the error "Failed to open the file!". Please help!
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leovbrown
Messages: 3
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08/09/2009 16:44:29 Subject:
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I have had similar problems with PDF's. To get around it, I downloaded a freeware print to PDF program (I use Cute PDF) on my PC. I open the PDF on my computer with Adobe Reader and choose print. I print to the Cute PDF program and then load that into my Jet Book. I can open the files then.
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lls
Messages: 2
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09/09/2009 23:04:44 Subject:
PDF files will not open
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Thanks for the suggestion. However these are Adode Digital Edition PDF files, there are no print rights and I can't open the PDF file with an older version of AdobeReader.
Is there an OS upgrade or firmware update that can will allow the opening of PDF files.
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bill_mchale
Messages: 2
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10/09/2009 09:17:22 Subject:
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It sounds like these are DRM'd PDFs. As far as I know, the Jetbook does not support ADE or other types of DRM.
--
Bill
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green
Messages: 263
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14/09/2009 16:48:37 Subject:
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Dear Customer
“Apologize for the inconvenience, but ECTACO Jetbook doesn’t recognize DRM. We are working on updates to get DRM available for Jetbook and those updates will be available shortly. For now, we recommend to search files available in HTMP, ePub and TXT formats. Those are the most popular on the Internet and I am confident You will be able to find any book in one of those formats. Please, contact ECTACO Technical Support by email pavel@ectaco.com if You have any questions.”
customer support team
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